Improving access to cardiology care through digital consultations.

Patients often struggle to book specialist consultations, provide necessary health information in advance, and stay connected with doctors between appointments.

Key objectives for the concept: specialist consultation booking, preliminary vital input, a consultation dashboard, and secure messaging.

• Quick, simple specialist consultation booking based on availability and urgency
• Let patients submit vitals before consultations for more effective appointments
• An organized dashboard for upcoming, past, and historical consultations
• Secure messaging with specialists before and after consultations

As a self-directed concept, this started with secondary research: reading up on existing telehealth and remote patient-monitoring experiences, alongside articles on how patients and clinicians interact with health data remotely.

A recurring theme was that these platforms become overwhelming when they try to surface too much information at once, and that remote monitoring only works when health data is made understandable and actionable for both patients and clinicians, not treated as raw medical data.

• Secondary research: telehealth & remote patient-monitoring experiences
• Reading on patient/clinician interaction with remote health data
• Target audience: patients seeking cardiology consultations (primary), cardiologists & healthcare providers (secondary)

Three things shaped the direction. First, making access to care straightforward, which informed the booking flow. Second, making vitals and health information easy to capture and understand rather than raw medical data, which informed the vitals input step. Third, keeping the patient-provider relationship connected, which led to the dashboard and messaging experience.

Booking, vitals input, a dashboard, and messaging weren't just feature requirements. They came from looking at where existing telehealth experiences created friction and asking how the whole journey could feel more connected and easier to manage.

• Straightforward access to care → booking flow
• Understandable, actionable vitals → preliminary vital input
• Connected patient-provider relationship → dashboard & messaging